Murphy Bros. Wins 3rd Client Satisfaction Award!

Murphy Bros. Honored again as Top Client Satisfaction Leader


Published on 13 Jul 2023

Murphy Bros. Design Build Remodel, a leading design and remodeling company, is proud to announce its selection as a top client satisfaction leader in the country for the third consecutive year. This prestigious honor recognizes the company's innovative efforts to measure and deliver exceptional service and a high degree of satisfaction to its clients.

“This is all about building and protecting trust with your remodeling clients,” explains owner John Murphy, who began Murphy Bros. Design Build Remodel back in 1983. “That is why we are willing to take the risk in surveying our homeowners and publishing those results on our website after their remodel in complete in order to get as unbiased a picture of our performance as possible.”

Circled from left: Ben Murphy; on right: John Murphy 

Click on the image to read the responses to the key questions asked by the report researchers.

Client Satisfaction is tied to continuous improvement

Why does this matter to homeowners?

Said son Ben Murphy, who is transitioning into the CEO position at Murphy Bros., “It’s always unsettling, especially after 40 years to find out that you still have some things you can improve upon as a business, but if you don’t have the courage to hear that news you will never be any better than you are right now,” explains Murphy.­­­. 

“That’s the whole idea behind company value #4—“There’s gotta be a better way,” says Murphy. It matters because homeowners want to know they are working with a company that is never done improving their process and craft.

Credit goes to those closest to the homeowner who see daily progress

Who gets the credit?

“The credit really goes to our team of talented designers, architects, and craftsmen who work thoughtfully with clients to improve their lives at home,” adds Ben Murphy, “That is our purpose.”

The report and list of 85 client satisfaction leaders are curated by GuildQuality®, a construction industry performance rating company, and published in the July issue of Qualified Remodeler Magazine.

One driver that stands out is that homeowners want to work with a company that has a larger mission than just making money.

Client Satisfaction is tied to a purpose more than making a buck

The mission matters most

According to a study conducted by Harvard Business Review’s Analytics Service—58 percent of companies with a clearly articulated purpose—a purpose beyond making a profit and serving customers—grew 10 percent faster than the other 42 percent of companies that did not have a clearly articulated, larger purpose. The Harvard report defined purpose-driven businesses as those with “an aspirational reason for being which inspires and provides a call to action for an organization and its partners and stakeholders and provides benefit to local and global society.”

"Our larger purpose for being in business is to make homeowners' lives better. Just making things different is relatively easy. A coat of paint can do that. Making life actually better in multiple ways, that's hard, but a worthy mission in life," states owner John Murphy.

GuildQuality® was founded in 2003 by a home builder who recognized the need for more trust between homeowners and the residential construction industry as a whole.

Knowing that unbiased customer feedback is a reliable tool to measure one’s performance, we began surveying the customers of home building, remodeling, and home services professionals.

Since then, we’ve created a platform over 2,500 companies depend on each day to evaluate and monitor the health of their business and leverage their customer feedback to demonstrate their commitment to excellence.