“We’ve always believed in the idea of 1%,” explains owner John Murphy. “You energize everyone in your company to look for 1% improvement in how they do what they do each day and you’ll change your world in ways you can’t easily imagine or expect,” explains Murphy.
Murphy Bros. maintained a 94% likely to recommend rating during the second year of the pandemic covering 2021. The selection profile ratings along with the innovations employed by Murphy Bros. can be seen here...
Circled from left: Ben Murphy; on right: John Murphy
Weekly check-in calls and texts during the construction phase are one of several 1% ideas that have helped Murphy Bros. keep dissatisfaction from getting too great to fix.
“It’s one of our four core values actually,” says Ben Murphy, John’s son and director of operations, “all of which work together at improving client satisfaction as well as the working relationships between each other and our trade partners.”
The four values Ben mentioned are “Uncommon Integrity," “Glad to see ‘ya,” “Get it done with great care," and “There’s got to be a better way.”
Here's a short example of what client satisfaction at Murphy Bros. looks like.
“Helping clients find alternatives to selections and different ways of funding their projects are two additional examples of how our team is always looking for a better way to get it done with great care,” explains John Murphy.
