BBB Torch Award for Ethics Winner!

Murphy Bros. is the 2017-18 Torch Award in Business Ethics recipient

Murphy Bros. is proud to announce that we have been awarded the 2017-18 Better Business Bureau Torch Award for outstanding levels of ethics in business.

"When we were nominated for the 2017 BBB Torch Award, along with 1,000 other companies, I felt we had a great story to tell about how we treat our clients, employees and trade partners, but never really expected that we would win, said John Murphy, owner, Murphy Bros. Design | Build | Remodel, following the Torch Award for Ethics ceremony held at the US Bank Stadium October 25th.

A video package was played for each of five finalists. John Murphy's video plays while WCCO anchor Angela Davis emcees.

"My wife Sherry and I were more than a little surprised when they announced Murphy Bros. as the category 2 (11-50 employees) winner. It's such a great honor to be recognized among so many other fine companies," said John following the ceremony attended by more than 300 business owners and community leaders.

Sherry & John Murphy with Torch Award following October 25th ceremony.

The Torch award submission involved individual narratives with more than 120 support documents illustrating our principles, values and stories within the six ethics categories that the BBB defines as outstanding performance in leadership, performance, team building and improvement. An example is in order...

About a month ago one of our project managers entered a client's home while they were on vacation to assess progress on an upstairs Master Bath remodel. Running water isn't supposed to be the first thing you hear when entering a home, but that's what our PM Nate Bassinger encountered. The main floor powder room toilet was overflowing and had been doing so for several days.

Powder room after water damage dry out

He immediately turned off the water, assessed the level of damage, went out immediately and rented several air movers and a dehumidifier, emptied the affected areas on the main floor and in the basement underneath, and began drying everything out. Clearly this was not his responsibility, there was no contract for this extra effort, but he knew it had to be done and done quickly before more damage was done to the property.

Basement ceiling showing wet joists

Once things were stabilized, Nate called the homeowners who had to decide if they should cut their vacation short or not. We offered to handle the remaining clean up and meet with their insurance adjuster to settle on realistic repair costs and generally keep things moving so they wouldn't have to come back from vacation early.

"Many people would consider the handling of this situation above and beyond. We actually don't. To us that's just the way you treat people," explains John.

The 6 Torch Award Ethics Categories

      • Personal letter from CEO on their commitment to ethics in business and can include: ethics training, anecdotes of challenges faced and overcome, public/published statements, advertisements, marketing materials regarding ethics, transparency, candor and feedback from vendors & clients.

      • Describe how we use internal and external communication to maintain an ethical culture and practice.
        • Employee orientation
        • How owners personal code of ethics influences organization
        • Tools that model, mentor, promote character ethics in management
        • Guiding vendor relationships
        • Ethical behavior in employees recognized & celebrated

      • Describe how we put into daily practice our mission/vision/values.
        • Include Mission/Vision/Values document
        • Describe how it is shared w/employees and clients
        • Measure adherence to MVV?
        • How do we solicit feedback on MVV?
        • How do we recognize & celebrate when employees behave ethically?
        • Compensation systems to unite employees
        • Examples of training and policies that assist employees in acting ethically

      • How do we implement best practices in management and encourages employees to pursue excellence and advancement in their skills?
        • Annual goals
        • Clear measurements to evaluate progress
        • Accountability in performance
        • Rewards/recognition for character

      • How do our human resources practices prepare, support, and recognize opportunities for growth in competency and ethics.
        • Hiring practices
        • Training & development
        • Organizational disciplines
        • Procedures for resolving ethical issues

      • Describe Murphy Bros. support of industry and community
      • Participation in industry activities
      • Contributions of funds or in-kind services
      • How are our operations, marketing, supervision behaviors assessed against industry standards
      • Proof of achievement with any industry benchmarks for business excellence

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