"When we were nominated for the 2017 BBB Torch Award, along with 1,000 other companies, I felt we had a great story to tell about how we treat our clients, employees and trade partners, but never really expected that we would win, said John Murphy, owner, Murphy Bros. Design | Build | Remodel, following the Torch Award for Ethics ceremony held at the US Bank Stadium October 25th.
"My wife Sherry and I were more than a little surprised when they announced Murphy Bros. as the category 2 (11-50 employees) winner. It's such a great honor to be recognized among so many other fine companies," said John following the ceremony attended by more than 300 business owners and community leaders.
The Torch award submission involved individual narratives with more than 120 support documents illustrating our principles, values and stories within the six ethics categories that the BBB defines as outstanding performance in leadership, performance, team building and improvement. An example is in order...
About a month ago one of our project managers entered a client's home while they were on vacation to assess progress on an upstairs Master Bath remodel. Running water isn't supposed to be the first thing you hear when entering a home, but that's what our PM Nate Bassinger encountered. The main floor powder room toilet was overflowing and had been doing so for several days.
He immediately turned off the water, assessed the level of damage, went out immediately and rented several air movers and a dehumidifier, emptied the affected areas on the main floor and in the basement underneath, and began drying everything out. Clearly this was not his responsibility, there was no contract for this extra effort, but he knew it had to be done and done quickly before more damage was done to the property.
Once things were stabilized, Nate called the homeowners who had to decide if they should cut their vacation short or not. We offered to handle the remaining clean up and meet with their insurance adjuster to settle on realistic repair costs and generally keep things moving so they wouldn't have to come back from vacation early.
"Many people would consider the handling of this situation above and beyond. We actually don't. To us that's just the way you treat people," explains John.