First and foremost, the staff of Murphy Bros. would like to extend deep gratitude to those who took the time out of there hectic day to share a thoughtful review on their remodeling experience with us. For years Murphy Bros. has relied on GuildQuality independent satisfaction surveys to gauge the degree to which we are delivering on our promises and to identify where things need to improve.
While almost every company in the retail world offers the public multiple opportunities to weigh in on satisfaction, few ever confirm the review as accurate or legitimate. With GuildQuality we get both objectively. Most of the time the news is good, but sometimes it isn’t. And, sometimes, it’s extraordinary—a 5 star review. However, when it happens five times in a row, well, that’s really something to tip your hat to. And to do it three years in a row, is, well not just gratifying. There's more to it than cracking a smile when you meet or exceed expectations.
The real question is what does that 5-Star badge mean for our clients, especially those considering us for their next project? Well, it means the level of satisfaction with us is not only quite often at it’s zenith, but it is being repeated over and over again. And that's really big in the world of custom remodeling where very little is predictable and anything—machines, materials, people, weather—can and often does go wrong and must then quickly be put right. It means a predictable, repeatable high quality of satisfaction for our clients.
So, while not many in the construction field ever qualify for a 5 star consecutive badge, you can take comfort in knowing we’re not satisfied with that. GuildQuality also has a 10, 20, & 50-star level—which no one has ever won and probably never will. But that won't keep us from trying for it. Just recently we missed the 10-star consecutive reviews by 2 reviews that were just under the 5-star rating.
And so we start again from zero working toward that unbroken series of 5-star satisfied clients. That's what gets us up in the morning.